This one is from my co-worker who used to work in the movie industry:
Big movie exec gets new PDA. Next day, IT gets the livid call, “My PDA is broke!” Upon examination, the PDA’s battery is ran down. When the exec is asked to charge the PDA at night, the response is: “Tom Cruise does not have to charge his PDA! You get me a PDA that doesn’t have to be recharged or you’re fired!”
Solution: IT bought two PDA’s and had the exec’s assistant charge one and switch them out every day to give the illusion of a “Tom Cruise Magic PDA”
Another…
The worst user to support is a teacher. I’ve supported college professors with PHD’s and kindergarten teachers too. They are all simply the most ignorant people I’ve ever interacted with.
Problem: “This file will not open. Fix it.” After a long, long conversation, I find that the user is not double-clicking on the file – only single-clicking it. I explain that a double-click will open the file, while a single-click will not. I even took the mouse and demonstrated this very complicated concept of double-clicking.
The response after the demo: “When will this be fixed?”
via: [Spiceworks Community]
I intern at a small school. The IT coordinator THE LEAD WOMAN told me the touchpad on an hp laptop wasn’t working. I’ve never seen the thing in my life. turned it on, worked fine. saw small white dot that I double tapped and it glowed bright orange and a symbol popped on screen. the touchpad was off. did it again and it worked. next day, same problem after I told her what to do. she didn’t double tap. SHE LEADS IT IN THE SCHOOL.