Wednesday, June 19, 2024
HomeFrom The FieldUSB, HDMI, whatever...if the device fits...

USB, HDMI, whatever…if the device fits…

Square peg, round hole, part II for today!

I had been working in a computer shop for almost a year when a client came to our service desk claiming she couldn’t get her USB drive out of the port.  After a quick try she was right, the key was jammed. So I ended up forcing the key out with a pair of pliers.  After a brief inspection, I was apparent this was in fact not USB, but instead, an HDMI port.

Here is the discussion we had after my conclusion:

Me : I found the reason of the malfunction. it’s because you forced the USB key into an HDMI port – now the HDMI plug is damaged and will need to be replaced.

Crazy client : Well, I don’t want to pay for that!

Me : This kind of damage is not covered by your warranty.

Crazy client : I am not the one who inserted the key, it was [blurts out the name of another tech].

Me : (I lolz at her) I don’t think so… that technician has over 25 years of experience.

Crazy client : …

Crazy client : Ok, how much is it going to cost?

Me you and everybody in the world :  (insert facepalm here)