So we get a help desk ticket with just that. No details, of course, just that it doesn’t work.
I like working on printers so I went down to investigate. Upon arriving the person who opened the ticket is not at her desk. Her office mate tells me “She tricked you. There’s nothing wrong with the printer. But she wanted you to come down and grab the homemade cookies she made for you guys.”
I closed the ticket: “Removed cookies from printer. Printer appears to be working fine now.”
And yes, the cookies are delicious. She even surrounded them with M&Ms.
Picture Source: [Colorado State Library (CC)]