This explains why she was confused when ordering her iPhone…

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Scenario – supporting large Insurance company handling password reset for windows and mainframe systems. A user needed a mainframe password reset and the auto-generated password emailed to her was a random string of characters.

She called back unable to login because she could not figure out how to input an “upside-down exclamation mark”

After muting the phone and sharing the story with my team I returned to the call and suggested she use a lower-case “i”.

She was then able to login.

via: [Spiceworks Community]

Picture Source: [Noah Sussman]

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