Home From The Field This explains why she was confused when ordering her iPhone…

This explains why she was confused when ordering her iPhone…

3
This explains why she was confused when ordering her iPhone…

Scenario – supporting large Insurance company handling password reset for windows and mainframe systems. A user needed a mainframe password reset and the auto-generated password emailed to her was a random string of characters.

She called back unable to login because she could not figure out how to input an “upside-down exclamation mark”

After muting the phone and sharing the story with my team I returned to the call and suggested she use a lower-case “i”.

She was then able to login.

via: [Spiceworks Community]

Picture Source: [Noah Sussman]

3 COMMENTS

  1. I had a birthmark that I would proclaim as an “upside-down exclamation mark” on my forehead, before it disappeared in high school. I would often say it proudly to my friends for quite a long time.

    After I told my girlfriend of my “upside-down exclamation mark” I used to have, she looked at me with this bemused look and said “So an i.” She promptly started laughing as I sheepishly replied, “Yes…”

    I never felt so embarrassed…

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