The System Idle Process is Too High…


I just got this email from one of my stores…

Customer has been in 3 different times with his laptop and he is not satisfied with the service. We are running his service a 3rd time and he called to make sure we check the system idle process (it is running at 90+) or at least give us some explanation as to why it needs to run that high. He is under the impression that using that much of the CPU isn’t allowing him to run any other programs.