Sunday, December 9, 2018
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

You Don’t Need To Spell “at” [story]

Hi,I have many stories as I’m working as a System admin/IT manager at a place where 90% are people above 40. Without saying where "this place" is - I can say we sell stuff you have to build yourself. and men hate going there.I...

DB_Admin != ‘efficient’

From the Daily WTF:After weeks, months, or even years of setting up and preparing to sell, it’s always exciting to get those few customers. Depending on the venture, it may not be worth popping open a bottle of Champagne, but no matter how small...

Keyboard has an ID10T error

One of my users requested that she get a new keyboard, preferably an ergonomic  keyboard. We had one in stock so I replaced her old one and told her to try the new one out. If she liked it she could keep it. Two...

Go Phish

I work on a University Help Desk and you'd think our users would be at least slightly smart.. Below is an email I sent out to all users following a phishing scam and afterwards is a reply from a researcher.From: Helpdesk Sent: 31 August 2010...

You know these people.

I work in a school. So I get a LOT of stupid questions, from staff and students. Just recently I've put up the classic "If the helpdesk thinks your question is stupid they will set you on fire" sign. Here are a few of...

Boot sector (sector 0) Inaccessible [story]

This is an actual email I received from a user back in '05. This email has been sitting on my hard drive just for this very day when I could unleash it upon my fellow sympathetic readers.I left all typos, bad grammar and capitalization...

The scoop on Iphones [Pic]

Sometimes you just need a PC to do a Mac's job.

…the monitor didn’t fit!

So, many many moons ago I worked for a major PC manufacturer whose cow prints shall remain nameless. I was green in support so I was unfamiliar with the intricate balance of reading the level of common sense of our customers over the phone.I...

Where’s the ‘On’ switch?

My first day working at my new job, my boss didn't have a desk for me yet. She took me into an office that was not in use, as the individual was gone for the holidays. A hurricane had gone through our city the...