Tuesday, July 23, 2019
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Grace Under Fire

I was working as a Comcast home networking CSR and often got "irate" callers.A lady calls up and starts yelling as soon as I say hello, complaining about her service not working and she...

Classic: Medieval help desk

One of my all time favorites...![youtube https://www.youtube.com/watch?v=pQHX-SjgQvQ&w=600&h=437]

Christian Media Player

I worked at an online Christian bookstore that had some how-to videos for users.  One day a user called in furious that our videos would play in Windows Media Player.The conversation went like this:User:...

The scoop on Iphones [Pic]

Sometimes you just need a PC to do a Mac's job.

Service with a (professional) smile

Many moons ago, when I was working for a Dial Up Networking ISP, I wound up taking a support call from a man who apparently had no teeth. It even said so right in...

…the monitor didn’t fit!

So, many many moons ago I worked for a major PC manufacturer whose cow prints shall remain nameless. I was green in support so I was unfamiliar with the intricate balance of reading the...

Seriously???

I work as a Support Desk Analyst for a large Midwest insurance carrier so I frequently hear all kinds of things come out of the callers mouths.  I did not expect to hear this...

We’re network admins, not audio engineers. Jeez.

I'm the network technician for our company, which is a medical group. One day one of our doctors said he was having trouble with his speakers. My supervisor, the Network Admin, was on site...