Tuesday, November 19, 2019
Acronis
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Grace Under Fire

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I was working as a Comcast home networking CSR and often got "irate" callers.A lady calls up and starts yelling as soon as I...

Classic: Medieval help desk

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One of my all time favorites...![youtube https://www.youtube.com/watch?v=pQHX-SjgQvQ&w=600&h=437]

Christian Media Player

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I worked at an online Christian bookstore that had some how-to videos for users.  One day a user called in furious that our videos...

The scoop on Iphones [Pic]

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Sometimes you just need a PC to do a Mac's job.

Service with a (professional) smile

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Many moons ago, when I was working for a Dial Up Networking ISP, I wound up taking a support call from a man who...

Exkeyliboard [Pic]

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If you log into Facebook on a demo phone at Verizon…

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...don't forget to log out.

…the monitor didn’t fit!

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So, many many moons ago I worked for a major PC manufacturer whose cow prints shall remain nameless. I was green in support so...

Seriously???

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I work as a Support Desk Analyst for a large Midwest insurance carrier so I frequently hear all kinds of things come out of...