A hard nut to crack

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(I’m working at my local electronics store as a technician. A customer in her mid-30s walks up with a laptop.) Customer: “There’s something wrong with my laptop screen. It’s all screwed up!” Me: “Screwed up like how? Can you please be more specific, ma’am?” Customer: “I don’t know how to describe it. The picture’s all […]

It’s that new PowerPoint Virus.

I just got a frantic tech support call from the bosses wife. She said she opened an email attachment and now she can’t close it. She’s rebooted the computer twice and it’s still there. Immediately i thought it was an virus infected email attachment so i remotely logged into her computer to troubleshoot. Turns out […]

I’m here to install your drop box.

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I could see this happening at our office. I work in an I.T. department that shares a helpdesk engine with several other departments and among them is our facilities maintenance that was accidentally chosen when a request came in to install Dropbox. Apparently the ticket was worded in such a way that our lead maintenance […]