I am an external IT Consultant and I had a client recently call me and get irate because I had not responded to his ‘critical’ email that he had sent about some problems they were having. After letting him vent his frustration for a few seconds, I asked what the problem was, to which his reply was: Our emails are not working, we cannot send or receive anything.

He is no longer the ‘IT contact” for the client.

Photo Courtesy [darkuncle]