Friday, July 12, 2024
HomeFrom The FieldFaildesk Flash: Email Guy Emails He Can't Get Into Email

Faildesk Flash: Email Guy Emails He Can’t Get Into Email [story]

I work IT Support for a major company. Our end-users aren’t what you’d call computer-savvy. Today, we received an email:

“Dear Help Desk:

I am locked out of my email.”

This came from the user’s own account. There is a fatal flaw in this somewhere…

I would reply saying you didn’t get their email and ask them to send it again -Scott

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