Wednesday, June 19, 2024
HomeFrom The FieldFrom the drawers of the Faildesk: March 22 Edition

From the drawers of the Faildesk: March 22 Edition

F- certified

Many years ago I use to go to the local pc shop weekly buying lots of hardware upgrades for gaming anyway I knew everyone that worked there so this guy walks into the support area he had thermal paste all over his new p4 cpu and all over the socket you could see the scortch marks and smell it the guys response was “I’m A+Certified I know what I’m doing”.

From the Field


Guy calls helpdesk because his monitor is going out. We check it out and sure enough the backlight on the LCD is just about gone. We tell him that we will replace it ASAP and leave. He calls the helpdesk about 2 hours later and says, “I’m getting a new monitor. Do I have to backup my desktop icons before it gets replaced?”

via: [Spiceworks Community]

Putting the “see” in CD

User is having trouble burning data to a CD. We have talked him through the diagnosis and even remote controlled his machine to confirm that he is trying to do everything correctly. Oddly enough, he was. Our first tier tech tags along with me to learn how I fix it, if I can. We get there and the user tells us that the CD-R is in the drive, I see a brand new stack of CD-Rs sitting there so we are pretty sure that it’s just a bad CD. I open the CD tray and pull out the “CD”. I say, “I think I SEE the problem.” User had pulled the top disc off the stack, the clear spacer disc. He had even checked it twice while we were on the phone. His response, “Oh. You guys aren’t going to tell anybody about this, are you?”

via: [Spiceworks Community]