Tuesday, July 16, 2024
HomeFrom The FieldWhen you need help, simply close your eyes.

When you need help, simply close your eyes.

Sender encrypts and sends an email to outside recipient using Barracuda’s encrypted email service.

Derpcipient: I am unable to see what you sent below.  Can you tell me more about this?

Sender: I have to send them encrypted now. If you click on where it says “Click Here” it will allow you to create a user name and password.  Please let me know if you have problems.  Thanks.

Derpcipient: I have tried to enter a couple of different passwords and word with number combinations and it will not work for me.  Are there a number and character limit I have to have?

Sender: I actually just spoke with our IT department…they said all you need to do is follow the instructions below and there shouldn’t be a problem. They said if your password isn’t complex enough it will tell you. Good Luck!

DerpcipientIt does not tell me it just gave me a red stop sign.  That is why I wanted to know if there was a minimum character limit.  What I put in below was 7 letters and 4 other characters. Sorry to be such a pain.

Derpcipient: Just to let you know I did finally get a password.  You need up to 8 letters up to 4 numbers and 1 special character such as a dollar sign.  Sorry for being so dense but there was no instructions to help me so I felt a little lost on this one.  Thanks!

IT Commentary: If there “weren’t any instructions” how did you know that the password needed “8 letters, up to 4 numbers, and 1 special character such as a dollar sign?”   For the record, it is simply one special character in a password no less than 8 characters.  You know, like it says.  NEXT TO YOUR PASSWORD FIELD…

This happens all the time.