I have many stories as I’m working as a System admin/IT manager at a place where 90% are people above 40. Without saying where “this place” is – I can say we sell stuff you have to build yourself. and men hate going there.
I get to work…and after 2 minutes the phone is already ringing.
Worker: I’m trying to send a mail to the custumer. But i keep getting error that it did not send.
Me: Are you sure the mail address is correct?
Worker: I’ll call the customer and check again.
…after 5 minutes, the worker calls back.
Worker: Yes, the mail address is correct.
Me: Okaaaayyy…. so I tried to send a message to my private mail and it worked fine.
As I had no more clues i asked her to spell the email address for me.
Worker: I can do that, but I’m sure there is something wrong with our system.
Me: Even so, please spell it for me.
Me: You don’t need to spell ‘at’ for me. I know what the @ sign is.
Worker: Oh okay.
After a bit checking I tell her to spell it again for me.
Worker: Well this is a waste of time. It’s not always our fault. But I’ll spell it again (starting to sound grumpy).
Me: Why are you spelling “@” again?
Worker: BECAUSE THAT’S WHAT THE CUSTOMER TOLD ME!
Me: So you’re not using @ sign at all?
Worker: No why should I? The customer didn’t have that in her mail.
Me:…are you joking with me?
Me: Have you ever seen a email address that doesn’t have @ sign?
Worker: Yes. Mine.
Me: What’s your email address then?
Me: *me hanging up the phone* …and then calling her boss.