As the only support technician at a small company that sells wi-fi controllable devices, most of the calls/emails are about how to get the devices connected to the internet.
However one fine Monday morning, the very first email I receive, marked as Important, was a customer rant about how much our devices are terrible. After calling the customer back, I get to the bottom of the issue. The reason they were unable to control the device was due to it being Off.
Actual words: “Why can’t I control it and change settings when it’s off?”
“Well, because, well, you know, because it’s off.”
No thanks or anything. It was the perfect Monday morning email.