Friday, July 12, 2024
HomeFrom The FieldYou ever have that feeling the support guy isn't listening to you?

You ever have that feeling the support guy isn’t listening to you?

Well, in this case, reading what you typed?

Republished with permission from TheDailyWTF comes an all-to-common occurrence of a technician on the remote end not paying attention to what you’ve explained and he goes trudging through the predefined script nevertheless:

Chat title: Laptop freezes at intial boot screen and will not boot.
 Sagar > Thank you for using CIO Live Text Chat. My name is Sagar.
 Please give me a moment to review your issue description.
 John > ok.
 Sagar > Hi John, I will assist you with that.
 John > Thank you.
 Sagar > Since how long you have been experiencing this issue?
 John > Since this morning.
 John > about an hour.
 Sagar > Was there any changes made on the computer?
 Sagar > Any software updates or software installation?
 John > I went through security at the airport yesterday and TSA had a spot check on my
 laptop and took it over to the side. Didn't check it last night, but this morning it won't boot.
 Sagar > Alright. We will check some settings regarding the same.
 John > ok?
 John > what kind of setting would you like to check?
 Sagar > Click on start >> My computer>> Click on C: drive>>
 Click on Windows folder>> Click on the Prefetch folder>>
 Delete all the files from the Prefetch folder.
 John > it won't boot.
 Sagar > Click on the Back button>> Click on the Temp folders and Delete all the files
 from the Temp folders.
 John > it won't boot.
 John > there is no clicking on anything.
 Sagar > So you mean you are not even getting the main desktop screen?
 John > yes.
 John > it won't boot.
 Sagar > okay.
 John > it stops at the intial boot screen.
 Sagar > Can we turn OFF the computer and reset the battery.
 John > sure.
 John > done the battery is out.
 Sagar > Remove the battery and wait for 2 mins.
 John > and it is turned back on.
 John > without the battery.
 John > it still won't boot.
 Sagar > What screen does it freezes?
 John > all black, hp logo, intel centrino logo, F10=ROM Based Setup
 John > that's it.
 John > hit F10 nothing happens.
 Sagar > Alright. Can you boot the computer in the safemode.
 John > no.
 John > it stops at that screen.
 John > There is no chance do do anything.
 John > it won't boot.
 ** Sagar has left the conversation **

via: [TheDailyWTF]