“No joke.”

flamin laptop1

So one year ago I was working off-site phone-based tech support for a very large pharmaceutical company; mostly email issues, VPN stuff, “…my printer needs ink.” Anyway, last April Fools Day I got a call from a user saying there was a problem with their laptop. They weren’t very concerned about the laptop because this […]

This…is awkward.

Keep in mind this is not my ticket, simply one I was forwarded and I am sharing it. Notes from a recently closed ticket at my company: Dear Jxxxx Sxxxxxx, We are pleased to inform you that your reported Incident as the contact person has been resolved. Reference No.: INC000000XXXXXX Summary: Cannot send faxes to […]