Tuesday, December 5, 2023
HomeFrom The Field...the monitor didn't fit!

…the monitor didn’t fit!

So, many many moons ago I worked for a major PC manufacturer whose cow prints shall remain nameless. I was green in support so I was unfamiliar with the intricate balance of reading the level of common sense of our customers over the phone.

I had a very nice lady call me completely in tears one day because she had spilled an entire can of soda on her keyboard and it had quit working properly (aside from being just nasty – lol).  One of the tricks I had learned was to have the customer put the keyboard in the dishwasher, after which, they should let it dry for a day or two. I explained to her this was perfectly safe to do and she was elated that it could possibly be so simple.  Several days pass and she calls me back in tears because it didn’t work and NOW her computer won’t even turn on!  After a few minutes of interrogation I determined that I needed to overnight her a new replacement computer.

What tripped me off?  It was at the moment when she stated that she was able to get her keyboard AND box (CPU) in the dishwasher but the monitor didn’t fit so she had to remove the top shelp of her dishwasher and run a separate load just for it!

Needless to say i was WAY more specific going forward with the keyboard trick. LOL

By: Craig

[Picture Source: banger1977 (CC)]