I walked her through inserting the disk and then asked her which version of Windows she was running; since 3.1 was still out there and 95 was becoming more commonplace.
She replied “I’m not running Windows.”
I said “So you have a Mac then?”
Her reply was “No I have a Brother.”
She apparently was trying to load the AOL software onto her word processor.
I do remember word processor at the time had floppy disk drives… – Rob
via [Spiceworks Community]