Sunday, December 9, 2018
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

Network Compression – The Bad Kind [story]

I had a call from a user this morning advising that she was unable to connect to the network. Obviously I did the usual , checking for an IP , has the machine dropped of the domain. Nope no result.So I went to see the...

I don’t think I have the mental or emotional fortitude to deal with this

I don't think I have the mental or emotional fortitude to deal with this.EMAIL FROM CO-WORKER: I think I’m gonna have to have you walk me through the download from my computer to my lab top. I put the cord into the lab top...

I can’t believe all these images are FREE!

I'm not IT.  So I understand if this doesn't quite meet faildesk standards, you know you...like if you can't program with the big dogs, get our of the server room....or something like that.  Where I work, I'm just that person the somehow knows magical...

From the Drawers of the FailDesk: April 19th Edition

I might specify 'xxxx' next time just to troll this user...Note, this was after the user had been absent and we were asked to change something in her voicemail.User: Unable to login to voicemail system.Me: Ticket closed: Your password was reset to 'xxxx'.User: Ticket...

This explains why she was confused when ordering her iPhone…

Scenario - supporting large Insurance company handling password reset for windows and mainframe systems. A user needed a mainframe password reset and the auto-generated password emailed to her was a random string of characters.She called back unable to login because she could not figure...

OSHA compliant right? Meets Cat5 Standards?

This took some planning. Ethernet next to power. Oh, did we mention this is right next to an indoor pool?Photo Source

From The Field: My Week In Achievements [pic]

Thanks to the subby - we LOVE IT achievements!  Keep 'em coming, everyone!

Pranks have little room in IT

Hmmm ... had to be back in my programming days when I would receive data tapes (from hospitals) and had to offload all the data onto a CD Jukebox device, which was "bleeding edge" tech @ that time (another story).I was trying to download...

What Did You Do To This Printer [story]

I work for a large restaurant company and I provide tech support the stores and for the corporate offices; this story involves a store.I received a call from the stating that their printer is no longer working. Now they do need a normal office...

That Doesn’t Go There [pic]

First thing in the morning callEnd User (who happens to be the President of the company's assistant): My speakers won't workMe: Are they plugged in?EU: YesMe: Are they turned on?EU: Yes, listen I need to get this music playing just come over here and...