Sunday, July 5, 2020
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

There’s a packet stuck…

1
Had a customer call up one of the other techs that I worked with, and explain that he could not communicate with one of...

Defected…Or Just Unsafe?

4
I came across this user review on a very reputable computer hardware e-tailer's website for a Scythe SY1225SL12SH 120mm.You would think catching on fire once...

Clever SSID! [pic]

0
Out and about with my family and what do I stumble across.via:

Gateway 2000 Stories

2
Once upon a decade ago, I was an online tech for Gateway 2000 in Sioux City, IA. Being an online support person, we fielded...

Obvious user is obvious

1
I was working in Optical store chain **redacted** head office ... in Cumbernauld, Scotland.I forget the woman's name but she was an area manager...

Update: There’s an update and you need an update to update it.

3
You need an update to be able to update! I'm sure Microsoft mean well, but seriously, how many times can you say update in...

Christian Media Player

3
I worked at an online Christian bookstore that had some how-to videos for users.  One day a user called in furious that our videos...

From the Drawers of the FailDesk, November 7th, 2012

2
I'm on the case!A user called the Help Desk for a password reset.  I asked he to try the default which is the last...

This explains why she was confused when ordering her iPhone…

3
Scenario - supporting large Insurance company handling password reset for windows and mainframe systems. A user needed a mainframe password reset and the auto-generated...

Can I Have A WIFI Cable? [story]

0
This particular job gave us a giggle this morning; user reported this in our helpdesk system."Hi, Please could i have a cable to connect...