Saturday, October 16, 2021
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

Your mailbox runneth over

3
The college runs a Remedy helpdesk solution. One of the deans had a problem with her computer, they created a ticket, and of course...

What was he doing for 4 hours?

0
Went to a client's office several weeks ago to do some work. Actually clean-up work from the last "IT Expert" they had on retainer. $250...

Windows 8 gives you a choice

6
  Genuine window from Windows 8 Release Preview Upgrade. Way to go Microsoft!

You cannot [Esc]

2
I support about a dozen and a half retail stores. Our busiest location called on day to inform me that the main computer in...

Sorry0i00dropped0bberry

1
We received this email. While the user is not an idiot (at least, not this time), it still made me laugh: Sorry0i0dropped0bberry---keyboard0broke---possible0to0get0replaxed? Tx J

This…is awkward.

1
Keep in mind this is not my ticket, simply one I was forwarded and I am sharing it. Notes from a recently closed ticket at...

Have you made sure it’s plugged in?

0
This morning I get a call from one of my users that goes as follows: User: I need help! My computer is dead! Me: Can you...

“It’s been escalated.”

2
I was working on a ticket that had me baffled (it's now fixed). Sadly, it was one where the person involved was not able...

…and in an instant, that glimmer of hope burnt out like a fried LED.

3
I'm not a techie. I'm a biology student. But I fiddle with computers a lot and have built a few of my own. This...