Saturday, April 20, 2019
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

Sweet justice

I am a system/network administrator at a small district hospital. When I took the job I had six years of experience in the education field. I thought "Education... healthcare... It's all pretty much the same thing from an IT perspective."How very wrong I was.I...

Shut Them All Down! [pic]

In the process of troubleshooting an issue Windows Explorer stopped responding. Tried to run the shutdown command from the taskbar and it ended in an epic fail. 

We get no respect: The Hospital Upgrade

Today was fun... As many of you know, I work in a hospital. Recently, a life-cycle exchange was done for about 35 old Dells we had in many of the offices and some of the ORs. In addition to scrambling to ensure a lot...

The System Idle Process is Too High…

I just got this email from one of my stores... Customer has been in 3 different times with his laptop and he is not satisfied with the service. We are running his service a 3rd time and he called to make sure we check the...

Personal Printer Justification [pic]

I need to start naming my user's printers this...via:

Webmaster inbox level = Mom

Where I work, we spent about 3-4 years (before I joined) as a startup in wild west mode. There was no IT, there was no rules, you just did whatever as long as it worked and the company stayed afloat.Since I came along (and...

Yah, ya think?

Once I had a user come up to me and ask why their laptop would not turn on. I go over to the desk and notice a pool of water so immediately unplug the computer and lift it up. Water came pouring out of...

12 years of education and not one keyboard?

My first IT job was on the help desk of a hospital back in 2001.  A hospital is a 24-hour operation (pun... sort of intended) and thus, so is the help desk.  The 8pm to 8am night shift was usually uneventful, but was also...

Service with a (professional) smile

Many moons ago, when I was working for a Dial Up Networking ISP, I wound up taking a support call from a man who apparently had no teeth. It even said so right in the previous case notes that you had to listen carefully...

Spell cheek is for loosers

A former boss, who was just let go (there is a God) told me she was tired of getting spelling errors from everyone via email and in Office Documents. She asked me to research how to do it. I did said research and found...