Saturday, February 23, 2019
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

Brace yourselves, SYSADMIN is coming

Okay, so working late last night on a server migration in a dungeon of a server room; nowhere to sit, just me on my todd.Thought you guys would appreciate the Ultimate Air cooled Admin Chair

To HP, or not to HP, that is the question.

Apple or HP?  Just another wannabe... ;)This picture was taken of an HP notebook delivered to us for repair ;-)Heh - he was probably the guy in the front row in this pic... - Rob

Self repair

Had this conversation a couple weeks ago... User: Hey Mike, my computer hasn't worked for 3 days!! Can you please come help me?Me: really? 3 days and you're just now calling me?User: I had other stuff to do.Me: Ok, are you sure it's not just...

Do You Have Any Mouse Balls? [story]

I'm a secretary who does a lot of IT work for the old folks in the church I work for. This is mostly just basic questions from the occasional person, like how to create labels or change something in a document, but I have...

Le facepalm or “lost in translation”

This might be better than my "Where's the enter key?" story. I got this email from one of our engineers.  Attached was a .rar file."I have been unable to open this file.  I believe we need to down load a European zip program.  Any ideas?"...Oui,...

I Would Press F1 But…

By: Mark Graham

Thank you for calling the Elders of the Internet

My client called me after the launch of his new websiteClient: Where’s my website? I can’t get it to come up.Me: I can pull it up just fine. Tell me what you see when you try.Client: Nothing! This is horrible, I thought you said...

Gooey interface!

via: Picture Source:

Well, you’re right about one thing, cords do NOT unplug themselves.

I work in a network operations center for a small ISP that offers VoIP. Since the place is kind of small, our department also handles a bit of general tech support for internet and phone issues. Most of it is really simple problems and/or...

Ah yes, the ol’ “potato spin” technique…wait…

Note quite IT related, but close enough...This takes place on first line technical support for a major satellite television company. This call center was particularly configured to attract young college aged kids, and many of them still acted like it. I had a team...