Sunday, January 21, 2018
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

My Dearest Amy…

Republished with permission from the Daily WTF: I wouldn't want to abuse our relationship with the Daily WTF, but this one was too good to pass up. It seems that these posts regarding trolling gets a lot of laughs, so here goes.  At the Faildesk, we...

“You’re the computer guy. Isn’t this stuff what they’re paying you for?”

We have a new manager who insists on everything being done her way. And only her way. Without going into too much detail.....we use a particular piece of software that is used by over 2000 companies in the country. Of course, not every company has the same needs, so...

You underestimate the power of pissed off Union workers

About 12 years ago I worked for a shipping company as sysadmin.  As such, it was my responsibility to make suggestions on how to protect, improve, etc. all IT equipment. We were coming up on labor union contract talks and I had given the C-level...

System Idle Virus

We once had a trainee who was convinced there was a virus infection on a certain Windows machine. In task manager he saw an active process utilizing 99% of the processor. It was called System Idle Process...   Oh mom, up to your old tricks again! -Scott

Thank you for calling the Elders of the Internet

My client called me after the launch of his new website Client: Where’s my website? I can’t get it to come up. Me: I can pull it up just fine. Tell me what you see when you try. Client: Nothing! This is horrible, I thought you said...

Did my mom and dad just call you?

Right after I graduated college, I was an EasyTech Expert at Staples for about 9 months. I received some rather amusing visits and telephone calls, but one man stands out. I received a phone call from a gentleman who needed help with some printing, and...

Permissions are a privilege, not a right

Republished with permission from TheDailyWTF: timbstoke writes: So we've just implemented a new change management process. As part of this, any changes to production systems need to be documented in full, and reviewed by a coworker from the same team and a manager before changes are...

Surely your outage has nothing to do with you unplugging equipment you don’t understand…

First off I will say that I work for a very large retail corporation who makes billions annually and has a very large IT department but only a handful work on the actual Network side of things. I'm in the Network category, all 25...

This explains why she was confused when ordering her iPhone…

Scenario - supporting large Insurance company handling password reset for windows and mainframe systems. A user needed a mainframe password reset and the auto-generated password emailed to her was a random string of characters. She called back unable to login because she could not figure...

That must have been one seriously compressed file

At times I can be a bit lazy when transferring stuff from one computer to another;  This remote control software works just fine transferring files...it actually does a better job then Microsoft's file copy solution since it uses binary transfer mode - which is...
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