Saturday, July 22, 2017
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From The Field

Submissions from our fearless field technicians distributed throughout the world. We are here for you.

“There’s porn on on my computer!”

Two years ago, my office was in the midst of dealing with the fallout from the major snowstorms in the Northeastern US. The week those occurred, the Support Department managers decided it would be in our "best interests for continued business operation" to provide...

Hey, thanks for the diagnosis, doctor!

I recently started working with an IT service business. We usually serviced business that had anywhere from 5-30 employees. One of these businesses really seemed to have a large collection of ignorant users, I mean, REALLY ignorant users. Because they required a lot of...

Youtube Internal Error

Found while trolling youtube... Good find, I love easter eggs.-Scott

Dear Vista, die in a fire.

This is stupid part of IT side work where the customer only has a Vista OEM install disc.  I suppose I could should will install XP...

Where Is The Keyboard? [story]

-I swear this story is from my life - therefore I can only logically ascertain that I submitted this story in a drunken stupor last week. - Rob I walk in to work and everyone is in a massive panic. 'So and So's interactive whiteboard...

Maybe I’m not explaining myself good enough

20:04:29 Me: Hello! Thank you for contacting ***** Field Support. My name is Jessica. How can I help you? 20:04:40 Customer: I has on a leave of absense when we changed over to the new email format, now my email does not work with the newer...

Linksys green thumb. Whodathunkit?

Well, there's something I never thought of... via user submission and

YEAH, hang up the phone.

User calls in reporting she is unable to receive any calls. It was working before and just recently stopped. Turns out she is has recently started working from out of her home and her calls are routed through some software to her landline. First thoughts lead to her Internet...

I can’t believe all these images are FREE!

I'm not IT.  So I understand if this doesn't quite meet faildesk standards, you know you...like if you can't program with the big dogs, get our of the server room....or something like that.  Where I work, I'm just that person the somehow knows magical...

Desk-Fail

I walk in to work and everyone is in a massive panic. 'So and So's interactive whiteboard wont work, we don't know what to do, it's been like this for days, the deputy (who is relatively good with computers and considers himself IT savvy,...
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