Skill level: executive

confused

I work as a Sys Admin at an Ivy League college for my department only.  Our department manager thinks we do nothing but carry around keyboards and usb keys; she has stated as much to my supervisor.  She is a mean, cold, evil woman who can’t remember her own name half the time.  The other […]

Denial isn’t just…well you know

No, users NEVER get their password wrong. Never. Customer calls in. Outlook is working but he can’t into some other mail program. He “knows” he has the right password. Me: “Ok, so you just tried the password that you think it is and that didn’t work?” Cust: “That’s right.” Me: “Why don’t we just reset […]