I work at a helpdesk for a rather large nationwide organization.
Me: Alright sir, I need you to log off your machine. Do not shut down or restart. Go down and click “Start” and then click “Log off”.
Him: Do you want me to shut down?
Me: No sir, you want to click “Log off”.
Him: Alright, restart or shut down?
Me: Neither, sir. Click start, then click “Log off”.
Him: Oh, ok.
several seconds pass
Him: Ok, it’s shut down. Do you want me to turn it back on?
Me: ….. long sigh Sure, why not.