There’s a reason they’re “High Visibility”
I was recently called to visit a woman who had complained her screen had gone bright yellow. On arrival i found the cause of the problem to be the reflection of her hi-vis jacket that she was wearing!
You see, the thing about electronics? They will do what you tell them to do.
I have a helpdesk ticket that asks for a new phone. Her’s is broken. Everytime she talks on it the phone is on speaker.
I want to see what process she follows when she answers the phone. She is in another office (with a room full of people) and says: Go to my office and I’ll call you.
She calls, it rings, I pick it up.
She said “See? It’s on speaker.”
I said “No it’s not.”
She says “Its not?!?! What did you do?”
I said “I picked up the receiver”
She said: “Yeah? And?”
I said: ” And I said Hello.”
She asked what else I did, I said nothing. I asked if she was doing anything else.
She says yes, she picks up the receiver and then presses the little speaker button. When it turns green, people can talk.
It’s got you covered
While doing support, I remoted into a desktop where the user was insisting that their “WorldShip” (UPS) program had been deleted.
Upon viewing the remote window, I saw immediately that the WorldShip icon WAS there, plain as day in the upper left hand corner.
After I insisted that it WAS there, and told them where to look, there was a long pause, and then eventually–
“Oh, I’m sorry. I put a sticky note up on the corner of my monitor yesterday, and it was covering it up.”
via: [Spiceworks Community]