I Think He Wants A New Mouse [video]
Wow. I have to hand it to the call center guy...[youtube https://www.youtube.com/watch?v=_ENi2oTCAm8]
I don’t mean to be nitpicky – wait, yes I do.
We were in the beginning phases of implementing a new version of our EMR system, which required substantial network upgrades to accommodate high-availability (i.e. if one server went down, traffic re-routed to another in a different building). As part of this upgrade, we needed...
Grace Under Fire
I was working as a Comcast home networking CSR and often got "irate" callers.A lady calls up and starts yelling as soon as I say hello, complaining about her service not working and she pays good money for her Internet - it should be...
