I can't do my job because of this

We have one particular user who is pretty high up in our company (ok, the highest) and as such, we are often tasked with...

Well, that's going to be real helpful.

Yep, pretty much our day. We ask for a ticket in order to help you better. Otherwise...bottom of the pile.via:

Well said.via:

You can normally gauge length of employment with statements like this.From Clientfromhell.net: Client: “What’s my username?”Me: “It’s your first name, a space and then your...

Hey there; Long-time reader, first-time submitter. About 4 years of helpdesk experience while doing secondary and now tertiary studies.I work at a small ISP...

We finished a 30+ page site for a client only to receive a phone call from a very upset client.Client: Help! The new website is...

Currently I work a second job doing phone support for a large company whose majority of users are home based and use VPN. A...

"nuff said.via:

NOTE: The names have been changed to protect the uber-guilty   Co-worker: "Hi, thanks for calling the Helpdesk.  May I start with your first and last...