I can't do my job because of this

We have a new manager who insists on everything being done her way. And only her way.Without going into too much detail.....we use a particular piece of software that is used by over 2000 companies in the country. Of course, not every company has the same needs, so...

Probably still has Netscape Navigator installed too.via:

This is for those times when you wish there was a giant fist that would pop out of the other end of the phone to knock some sense into the person...From our friends at the Daily WTF:6:55 PM. Tom's shift ended in precisely five...

I worked for AOL providing tech support back when they were just starting to grow (95) . I had a prospective member call in to tell me that she could not get the software to install.I walked her through inserting the disk and then...

Currently I work a second job doing phone support for a large company whose majority of users are home based and use VPN. A user recently called and was having problems with VPN connecting. After again getting the specific error she received before, I...

Hey there; Long-time reader, first-time submitter. About 4 years of helpdesk experience while doing secondary and now tertiary studies.I work at a small ISP in Australia. It is SOP to confirm usernames and passwords of end users when they call in. Today's Saturday though,...

This is stupid part of IT side work where the customer only has a Vista OEM install disc.  I suppose I could should will install XP...

I was doing phone computer tech support out of college.  This really nice man calls in from Texas who added a secondary hard drive to his system.  Apparently, it would not mount the volume.  I assumed things like cabling, jumper or an unformatted volume...

This rage comic is a little busy but you'll get the point.via:

Users: Making a bad situation worse since FOREVER!