No, you didn’t try EVERYTHING, did ya?
I assist in tech consultation from time to time. Just simple things like viruses, failing hard drives, etc. Well one day an older gentleman (maybe 50-60) brought his brand new computer up and sets it down on the counter. I asked him what the...
From The Field: Technical Proficiency Is Zero [story]
MANAGER: I need to know, in your opinion, how technically proficient is my staff?
ME: Well, earlier this week, one of your staff members came to me for help because her computer wouldn't turn on.
MANAGER: Uh-huh...
ME: I got to her desk, and it was off.
MANAGER:...
The holy trinity of electricity – the positive, the negative and the ground, amen.
(I'm still flabberghasted I took this call. It starts out pretty normally, but ends in a complete loss for word)Caller: "I have two monitors on my computer, and there no image on my left monitor, where everything normally is shown"
Me: "Okay, is there any...
A doctor by any other name…
NOTE: The names have been changed to protect the uber-guilty
Co-worker: "Hi, thanks for calling the Helpdesk. May I start with your first and last name, please?"
Caller: "Hi, my name is Doctor Anna Schneider."
Co-Worker: "Okay, Doctor Schneider. When you call in, you need to press...
Do I know how yesterday was Monday?
Yep, pretty much our day. We ask for a ticket in order to help you better. Otherwise...bottom of the pile.via:
Denying your drinking problem in the 21st century
Quick preface: not my story, but overheard it in an Apple store waiting for my sister to have her iPhone fixed.A French woman (we shall call her Claudette) brought in her laptop and started talking to an Apple tech guy (we shall call him...
