No, you didn’t try EVERYTHING, did ya?
I assist in tech consultation from time to time. Just simple things like viruses, failing hard drives, etc. Well one day an older gentleman (maybe 50-60) brought his brand new computer up and sets it down on the counter. I asked him what the...
From The Field: Technical Proficiency Is Zero [story]
MANAGER: I need to know, in your opinion, how technically proficient is my staff?
ME: Well, earlier this week, one of your staff members came to me for help because her computer wouldn't turn on.
MANAGER: Uh-huh...
ME: I got to her desk, and it was off.
MANAGER:...
The holy trinity of electricity – the positive, the negative and the ground, amen.
(I'm still flabberghasted I took this call. It starts out pretty normally, but ends in a complete loss for word)
Caller: "I have two monitors on my computer, and there no image on my left monitor, where everything normally is shown"
Me: "Okay, is there any...
A doctor by any other name…
NOTE: The names have been changed to protect the uber-guilty
Co-worker: "Hi, thanks for calling the Helpdesk. May I start with your first and last name, please?"
Caller: "Hi, my name is Doctor Anna Schneider."
Co-Worker: "Okay, Doctor Schneider. When you call in, you need to press...
Do I know how yesterday was Monday?
Yep, pretty much our day. We ask for a ticket in order to help you better. Otherwise...bottom of the pile.
via:
Denying your drinking problem in the 21st century
Quick preface: not my story, but overheard it in an Apple store waiting for my sister to have her iPhone fixed.
A French woman (we shall call her Claudette) brought in her laptop and started talking to an Apple tech guy (we shall call him...
