Wednesday, July 26, 2017
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PEBKAC

PEBKAC: Problem Exists Between Keyboard And Chair. ID10T could also be the name of this category. Need we say more?

Not related redux

Yep, not related.   via:

This network switch can modify your Excel formulas!

So I get a pissed off payroll person who says that her Excel sheet is not recalculating properly when she enters in new numbers. I go over to look and she is entering numbers, but since I am not directly in front of the...

Maybe I’m not explaining myself good enough

20:04:29 Me: Hello! Thank you for contacting ***** Field Support. My name is Jessica. How can I help you? 20:04:40 Customer: I has on a leave of absense when we changed over to the new email format, now my email does not work with the newer...

Have you made sure it’s plugged in?

This morning I get a call from one of my users that goes as follows: User: I need help! My computer is dead! Me: Can you be more specific? What do you mean by "dead"? User: It won't turn on at all. None of the lights are...

Dad doesn’t understand Mac

We here at the Faildesk take many-a-potshots at Macs, but,here's something a little different for you: Not really a tech support post, but I thought you guys might like this one. It's short and sweet. My dad is sort of proficient with computers - he knows...

Too old to use a computer? I think YES.

I used to work at my university's tech support department, where we would receive phone calls from students, staff, faculty, and even trustees that had our campus information system account. The thing wtih the campus information system is that your password had to be changed...

Thanks for the warning

I had one customer want me to come over on Christmas Eve. Fortunately I was going out of town so they had to settle for 8AM the day after Christmas. "People, what a bunch of bastards" Oh Lord, how I hate this one. Especially today. Mother's...

Self repair

Had this conversation a couple weeks ago...   User: Hey Mike, my computer hasn't worked for 3 days!! Can you please come help me? Me: really? 3 days and you're just now calling me? User: I had other stuff to do. Me: Ok, are you sure it's not just...

Sometimes you just gotta troll with it.

I get a call - the usual: "The computer is slow."  After finding nothing wrong with the machine, the user states "this needs to be fixed now, the Internet is too slow." After 5 mins of listening to this...I finally stated: "Ms. the Internet is...

Aside from email, I think you have other problems…

Typical Monday morning rolls around, you know, the usual forgot password over the weekend calls.  I get a call asking if we are having issues with email.  My reply of course was not that we have heard yet. Knowing this person is not computer literate...
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